Frequently Asked Questions

Utilize your phone number for login authentication. A One-Time Password (OTP) is sent via SMS to be keyed in. Once your favourites are added to your cart you can proceed to enter your name and Email address to complete your purchase.

Not to worry, please try again. If still issue persists, please contact us at Get-In-Touch.

Click on the BE The First To Know section on the lower right-hand side of our website's homepage. Enter your email address and hit the subscribe button.

Simply click the unsubscribe hyperlink located at the bottom of the email you received from us.

Please call our customer care team at 1800-572-1299 (Toll-Free) / 1860-425-3333 (Monday to Sunday, IST 10:00 AM to 7:00 PM) or by sending an email to wecare@jockeyindia.com.The ticket ID thus generated acts as a reference point for further interactions.

We adhere to a 15-day Return Policy, effective from the date of delivery to the consumer. To uphold stringent hygiene standards, products eligible for return must be unused, unwashed, and unworn, and include the attached garment tag. For further details, please refer to our Return Policy Page Return Policy

Returns eligibility is subject to the return policy Return Policy. For the eligible product returns, please follow these steps:
Visit the My Orders sections under My account :
1. Choose the order and click on the return tab against it.
2. Select the item/s you want to return and select the reason from the "Reason for Return" list as applicable.
3. Select the pick-up address and click on “Proceed”.
4. Depending on the area/PIN code, we offer a Reverse Pickup option with charges borne by us.
5. Click on the “Request Return” tab to successfully register the return request.

Return requests cannot be processed at local stores and must be directed through "My Account". We accept returns for products purchased exclusively from www.jockey.in and not from any other website or retailer.

To uphold stringent hygiene standards, we do not accept returns for the following products, categorized under innerwear: Boxers, Briefs, Trunks, Camisoles, Crop/Tank Tops, Inner Tank Tops, Panties, Hipsters, Boyleg, Shorties, Bloomers, Slips, Underwear, Vests, Shapewear, Thermals, Handkerchief, Caps, Masks, Socks, Towels and similar items. Additionally, any other products falling under the innerwear category are also not are not eligible for returns.

We offer a complimentary reverse pickup option in areas serviceable by our courier partners. For more details, please refer to our return policy Return Policy.

No, as part of our commitment to maintaining superior hygiene standards, we do not accept the return of any used product, regardless of the duration it was worn/used. Please ensure that the product remains unused, unwashed, and unworn for it to be eligible for return.

Yes, you can return certain items from your order by adhering to the following guidelines:
The product(s) must be purchased exclusively from www.jockey.in, and returns are only eligible for items bought on our website.
Raise a return request within 15 days from the date of delivery.
To qualify for a return, the item must be in the same condition as received—unworn, unused, with tags intact, and in its original packaging.
For more detailed information, please refer to our Return Policy.

Once the return request is registered with us, we assign a courier partner to pick up the product from the designated address. As soon as the pickup is done, a refund is initiated. This takes approximately 7-10 working days.
The timelines for refund vary based on the payment method initially chosen.
Please make a note of the refund timelines.

1. Full Refund: 100% of the amount paid is returned to the source account.
2. Partial refund: The refund amount is split in the same proportion as it was while placing the order.
Refund timelines:

Yes, we offer a doorstep reverse pickup option, and the charges for this service are borne by us. However, this option is dependent on the pickup area/PIN code. If reverse pickup is not feasible for your area, we kindly ask you to return the unused product(s), securely packaged in their original packaging along with tags, to Jockey India by courier. For more detailed information, please refer to our Return Policy page Return Policy.

If the reverse pickup option is not available for your area, we kindly request you to return the unused product(s), securely packaged in their original packaging along with tags, to Jockey India via courier. We issue an E-Gift card redeemable at www.jockey.in equivalent to the amount paid for shipping, post the courier invoice is furnished to us.

Type in your search keyword in the search box located at the top right-hand side of every page and press 'Enter' to check your favourites.

Click on the "Size Chart" located just below the size options on the product page. It leads to a dedicated size chart which has a list of pre-defined sizes based on the type of product.

Provide your email ID in the "Notify Me" section adjacent to the unavailable product on the product description page which leads to updates on product availability.

Ordering on Jockey is super easy:
1. Add your desired items to the shopping bag.
2. Click the bag icon to review and proceed.
3. Click 'Proceed' after reviewing your selection.
4. Enter your name and email for order processing.
5. Provide accurate shipping information.
6. Choose your preferred payment option.
7. Securely input your payment information and wait for order confirmation.

Post successful authorization of your payment, the order number is readily available on the 'Thank You' page. You also get an email and SMS with details about order confirmation.

It takes 24-48 hours to process and dispatch any package. External factors such as public holidays, weekends, and any other unforeseen circumstances, including force majeure events, may contribute to potential delays.

Jockey India has a tie-up with the best courier service providers to ensure timely delivery. Based on your location and PIN code serviceability partners are aligned.

Please visit "My Account" and click on the My Orders section. Choose the order you want to track under "All Orders" to track the shipment status.

While editing an order is not feasible once an order is placed, you can cancel it via My Account , if not already processed. In case the order is processed you have the option to refuse the parcel upon delivery in case you ordered for something you didn’t want.

As per our policy, we do not facilitate exchanges. We gladly accept returns for all our outerwear products subject to conditions. Please refer to our return policy for further details, Return Policy .

Refund timelines as per the chosen mode of payment:

To bring variety and choice for consumers, we continuously modify the design, colour, pattern, or print of the products offered by us. For such products where the image is only meant for indicative purposes, we mention it explicitly through a disclaimer against the product image. Please note that certain colours on the website may appear slightly different from the actual colour of the product. This variation may be attributed to the display resolution of your web/ browsing device. Since images are indicative and the product delivered may vary from the product displayed, please refer to the disclaimer on the product page before ordering. For any return-related request for such products, kindly refer to our Return Policy.

Our shipping services extend to over 26,000+ PIN codes across India. This expansive coverage enables us to reach and deliver our products to a wide array of locations, providing a seamless and inclusive shopping experience for our valued customers.

Please navigate to the "Check Service Availability" section on each product page and enter your PIN code. Our services are continuously expanding, and if we currently do not deliver to your zone, we encourage you to revisit and check for updates, as new PIN codes are regularly added to our service network.

No, currently we cater to only Indian PIN codes. For customers outside India, we recommend checking the Jockey websites specific to your respective countries to explore product availability and shipping options.

We are delighted to offer free shipping on all orders, ensuring a seamless and cost-effective experience for our valued customers.

No, you are required to place separate orders for different addresses.

Unfortunately, once you've placed your order, it is not possible to modify the shipping address, but you can cancel it via the My Account section, if not already processed. Alternatively, you can always refuse delivery and place a new order for a different address.

The delivery time for any order is contingent upon the destination PIN code and courier serviceability. External factors such as public holidays, weekends, and any other unforeseen circumstances, including force majeure events, may contribute to potential delays in delivery. Regular updates about delivery are shared via email and SMS.

The delay could be attributed to external factors beyond the control of both the assigned courier service and Jockey India due to unforeseen circumstances as per force majeure, inclement weather conditions etc. If you encounter any such delays, please contact our Customer Care team at Get In Touch.

Please refrain from accepting any tampered package. Immediately raise a complaint with us to address the issue directly with the respective courier company. Once the package is returned to our warehouse, we initiate the refund. For pre-paid orders, the refunded amount gets credited to the original method of payment.

Please promptly raise a complaint with our Customer Care team by calling at 1800-572-1299 (Toll-Free) / 1860-425-3333 (Monday to Sunday, IST 10:00 AM to 7:00 PM) or by sending an email to wecare@jockeyindia.com along with order details.

We offer a variety of convenient payment options to enhance your shopping experience: Debit cards, Credit cards, UPI/Wallets, Net Banking & E-Gift cards/Vouchers. In case your bill amount exceeds the E-Gift card/Voucher, you can choose additional prepaid payment options to cover the remaining amount.

We do not impose any hidden charges (inclusive of taxes) on our products. The amount you see in your order summary is the only amount you are required to pay.

In rare situations due to some technical glitch, if your payment couldn't go through, we request you to wait for a few minutes and try again ensuring the correct banking credentials are keyed.

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us. Please wait for 24 hours for you to get order confirmation or else any deducted amount gets refunded to your payment method within 7-10 working days.

To order a Jockey E-Gift card, you can visit www.woohoo.in or obtain a Voucher through www.gyftr.com or any other Jockey partner platform. These platforms provide a convenient way to purchase Jockey E-Gift cards or Vouchers, allowing you to enjoy a seamless shopping experience at www.jockey.in.

E-Gift cards/vouchers can be used exclusively on www.jockey.in. The utilization of an E-Gift card/voucher is subject to Jockey's Terms and Conditions, which can be found at https://www.jockeyuat.in/page/gift-card policy. Any limitations or special cases are clearly outlined in the 'Terms & Conditions' tab associated with the E-Gift card/voucher.

E-Gift cards/vouchers typically come with a validity period of 12 months. It's important to note that the validity period varies subject to change based on our partner and customer requirements. Before making a purchase, please review the Terms & Conditions provided on the product page to ensure you are aware of the specific validity period.

The terms and conditions for each brand's E-Gift card/voucher may vary. It's advisable to thoroughly review the Terms & Conditions Offer Policy and overall details before selecting an E-Gift card/voucher.

In the event of a stolen or lost card/voucher, or if any fraud or abuse is detected, customers can contact the below support channel: Pine Labs: Email: support@woohoo.in Call: 080-6980 6393 (9AM-11PM) Vouchagram: Email: help@gyftr.com Call: +(91) 85 1000 4444

Both E-Gift cards and E-Gift vouchers are alternate payment options that can be redeemed against the order. While redeeming of E-Gift card, any unused amount against the issued value gets forfeited. For E-Gift vouchers, unless the order value is equal to or more than the E-Gift voucher issued value, it can't be redeemed.

Ensure the confidentiality of your passwords and PIN by keeping them strictly confidential, and refrain from disclosing them to any person or entity.

Rest assured that all Credit card, Debit card, and Net Banking transactions on our platform are processed through a secure encrypted connection. We utilize the Razorpay gateway to ensure the utmost security for the mode of payment you choose.

To contact us for franchise inquiries, please send an email to franchisee@jockeyindia.com and the concerned team will contact you directly should there be any opportunity.

Feel free to reach out to us by sending an email to wecare@jockeyindia.com or reach out to our Customer Care team at Get In Touch for further assistance, and our dedicated team will promptly get in touch with you.

Please drop an email with your recent resume to careers@jockeyindia.com. In case of any suitable opportunity, our HR team will be happy to reach out to you directly.